Before you go anywhere
Sign the back of the ticket. Photograph both sides. Validate the result on the Loto-Québec app or at any retailer terminal.
Up to $600 — at any retailer
Quebec retailers pay validated prizes up to $600 in cash. Bring the signed ticket to any Loto-Québec terminal location.
$600 to $24,999 — Loto-Québec service centre
Mid-range prizes can be claimed at one of Loto-Québec's regional service centres or by mail. The largest is in Montréal, with smaller centres in Québec City, Trois-Rivières, Sherbrooke, and Gatineau. Bring signed ticket, photo ID, and completed claim form.
$25,000 and above — Montréal head office
Major prizes are claimed in person at Loto-Québec's head office in Montréal. The process is appointment-based and includes verification, security checks, and an optional financial-planning briefing.
- Two pieces of government-issued photo ID.
- The signed, original ticket.
- Identity verification interview (in French or English).
- Consent discussion for any public announcement.
Public announcement (more flexible than other provinces)
Loto-Québec's policy gives winners more leeway on public disclosure than other Canadian operators. While the corporation may request a press appearance for promotional purposes, declining is generally permitted for a wider range of reasons. Discuss this at your appointment.
Deadline: 52 weeks
Loto-Québec draw-game prizes — Lotto Max, 6/49, Daily Grand, Québec 49, Extra, Banco — must be claimed within one year of the draw date. Instant ticket expiry dates are printed on the ticket itself.
Loto-Québec head office
500 Sherbrooke Street West, Montréal, QC H3A 3G6. Hours: Monday to Friday, 9:00 AM to 4:00 PM. Phone: 1-866-628-5790.
Frequently asked questions
- Can I claim a Loto-Québec prize in English?
- Yes. Loto-Québec's website, claim forms, and service centres operate fully bilingually. Major-prize verification interviews can be conducted in either French or English at your preference.
- How does Loto-Québec's publicity policy compare with other provinces?
- It's more flexible. Loto-Québec is generally more receptive to declining a public announcement than OLG or BCLC, though promotional appearances are still requested for major wins.
- How long do I have to claim a Loto-Québec prize?
- 52 weeks (one year) from the draw date for draw games. Instant-win deadlines are printed on the ticket.
- Where is the Loto-Québec head office?
- 500 Sherbrooke Street West, Montréal. Major prizes ($25,000+) are claimed there by appointment.
- Can I claim a Quebec ticket if I live elsewhere?
- Yes. The ticket must have been purchased in Quebec, but the winner does not have to live in Quebec.
Official sources
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